Return Policy and Procedures

Kiva Outdoors Return Policy and Procedures

Thanks for shopping at Kiva Outdoors. If you are not entirely satisfied with your purchase, we're here to help.
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Returns:
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
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Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
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Shipping:
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are nonrefundable.
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Please visit our Contact Us page, or email kivaoutdoor@gmail.comΒ for more information on how to initiate the refund process. Thank you for your patience, and thank you for choosing Kiva Outdoors!
Looking for Brand Ambassadors

If you love the outdoors and are willing to tell the world about Kiva Outdoors, fill out the form below to share why you feel you are a great candidate to use Kiva products and share how great the products are with your community. We will reach out with ways to join the #KivaJourney.

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